Ask These 10 Questions Before You Hire a Website Design Agency

You’re ready to redesign your website or build one from scratch, and you know you can’t do it alone. So, you start exploring agencies, browsing portfolios, and setting meetings. But as you dig deeper, a big question hits you: How do I know if this agency is the right fit?

You wouldn’t hire a new team member without asking the tough questions. So why treat your web design partner any differently? The truth is, websites are more than pretty layouts. They’re digital storefronts, lead generators, and brand storytellers.

In this blog, we’ll walk you through the top 10 questions to ask before hiring a website design agency. These questions will help you avoid costly missteps, understand the agency’s strengths, and find a partner that’s aligned with your goals. And if you’re wondering where to start? Lion Digital is always ready with answers.

1. What Experience Do You Have in My Industry?

You’d want an agency that understands your space. Whether you’re a service provider, ecommerce brand, or nonprofit, industry experience matters, ask for examples that show they’ve solved problems like yours.

2. Can I See Your Portfolio and Case Studies?

You should see real, measurable results, not just visuals. Look for diverse projects with clear goals and outcomes. Bonus points if they’ve helped clients improve conversions, UX, or SEO rankings.

3. Who Will Be Working on My Project?

You must know who’s behind the scenes. Is it an in-house team or outsourced contractors? Will you have a dedicated project manager? Clear communication starts with knowing who’s on your side.

4. What’s Your Approach to Responsive Design and SEO?

You’d be surprised how many agencies treat mobile-friendliness and SEO as afterthoughts. At Lion Digital, these are built into the DNA of every site we design, because performance matters as much as aesthetics.

5. How Do You Handle Timelines and Revisions?

You should know what happens if things fall behind or change mid-project. Ask about timelines, revision rounds, and how they manage scope creep. A great agency is transparent and flexible.

6. What Platforms or CMS Do You Use?

You might have preferences like WordPress, Shopify, or custom solutions. A strong agency will walk you through platform pros and cons, never push a one-size-fits-all system unless it truly fits your needs.

7. Will I Own the Website and Code After Launch?

You must ask this upfront. Some agencies retain control over your site unless otherwise stated. At Lion Digital, you own everything. It’s your site, your brand, your success.

8. Do You Provide Ongoing Support or Maintenance?

You’d want to know what happens after launch. Can you count on them for updates, bugs, or content tweaks? Ongoing support isn’t just helpful, it’s essential for long-term success.

9. How Do You Measure Success?

You should ask how they track performance. Is it traffic? Engagement? Conversions? Lion Digital uses clear KPIs and reporting tools so you’re always in the loop and always improving.

10. Can You Share Client References?

You might be impressed by the pitch, but trust is built through real feedback. Ask for references or testimonials. A reputable agency will be proud to connect you with happy clients.

Conclusion

Now that you know the top 10 questions to ask before hiring a website design agency, you’re better equipped to find a partner that truly understands your vision and delivers results. These questions go beyond the basics. They help you dig deep, evaluate trust, and build a relationship that lasts long after launch.

And if you’re looking for answers that inspire confidence, Lion Digital is here. We don’t just design websites, we build digital experiences that grow with your business. Get in touch to learn more.